At Grintela, we want you to be absolutely thrilled with your custom-printed apparel. As each item is uniquely created for you, our return policy is designed to address issues of quality and accuracy. Please read our policy carefully.

30-Day Return Window You have 30 calendar days from the date you received your item to request a return or exchange. If 30 days have gone by since your purchase was delivered, unfortunately, we cannot offer you a refund or exchange.

Eligibility for Returns & Exchanges To be eligible for a return or exchange, your item must meet one of the following conditions:

• Damaged Product: The product arrived defective or damaged.
• Print Error: The print quality is poor, or the design is incorrect (e.g., wrong design, misaligned print).
• Wrong Item Received: You received an item that is different from what you ordered (e.g., wrong size, wrong color, wrong product type).

Please note: Returns or exchanges are generally not accepted for the following reasons, as items are custom-made:

• Buyer’s Remorse: You changed your mind about the purchase.
• Incorrect Size Chosen: You ordered the wrong size (please refer to our size charts before purchasing).
• Incorrect Shipping Address Provided: The order was undeliverable due to an error in the address you provided.

To complete your return, we require a receipt or proof of purchase (order number).

How to Initiate a Return or Exchange If your item meets the eligibility criteria, please follow these steps:

1. Contact Us: Email our support team at Support@grintela.com within 30 days of receiving your item.
2. Provide Information: In your email, please include:
   • Your order number.
   • A clear description of the issue (e.g., “damaged print,” “wrong size received”).
   • Photographs of the defective, damaged, or incorrect item. Clear photos are crucial for our review process.
3. Await Instructions: Our support team will review your request and provide you with instructions on how to proceed, including whether the item needs to be returned and where to send it.

Refunds (if applicable) Once your return is approved (or the issue is verified without requiring a physical return), your refund will be processed. A credit will automatically be applied to your original method of payment within a certain number of days (typically 5-10 business days, depending on your bank or payment provider).

Late or Missing Refunds (if applicable) If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company; it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at Support@grintela.com.

Exchanges (if applicable) We only replace items if they are defective, damaged, or the wrong item was sent due to our error. If you need to exchange it for the same item, send us an email at Support@grintela.com with details and photos as outlined above.

Shipping Costs for Returns If a return is necessary due to our error (damaged, defective, or incorrect item), Grintela will cover the return shipping costs or provide a prepaid shipping label. For returns not due to our error (if exceptionally approved), the customer may be responsible for return shipping costs.

Contact Us For any questions regarding our Return and Refund Policy, please contact us:

Grintela Customer Support:

• Phone: +1 (832) 356-3840
• Email: Support@grintela.com
• Physical Address: 4175 Freidrich Lane, Austin, TX 78744, United States

Effective Date: May 17, 2024