Effective Date: May 17, 2024

This Privacy Policy describes how Grintela (“we,” “us,” or “our”) collects, uses, and discloses your personal information when you visit, make a purchase from, or otherwise interact with our website (the “Site”) at www.grintela.com.

1. Information We Collect

We collect various types of information from and about you, including:

• Personal Information You Provide Directly:
  • Contact Information: Name, email address, shipping address, billing address, phone number.
  • Payment Information: Payment card details (processed by secure third-party payment processors). We do not store full payment card numbers on our servers.
  • Account Information: Username and password if you create an account.
  • Communications: Information you provide when you contact us for support, send feedback, or participate in surveys.
• Information Collected Automatically (from your device):
  • Device Information: IP address, browser type, operating system, device identifiers.
  • Usage Data: Pages viewed, products viewed, time spent on pages, referral sources, clickstream data.
  • Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies to enhance your browsing experience, analyze site traffic, remember your preferences, and personalize content.
• Information from Third Parties:
  • We may receive information about you from third-party services that assist us with advertising, analytics, and payment processing.

2. How We Use Your Information

We use the information we collect for various purposes, including to:

• Process and Fulfill Orders: To process your purchases, send order confirmations, and ship your products.
• Provide Customer Support: To respond to your inquiries, resolve issues, and provide assistance.
• Manage Your Account: To create and maintain your user account.
• Improve Our Site and Services: To understand how you use our Site, analyze trends, and enhance our product offerings and website functionality.
• Personalize Your Experience: To tailor product recommendations and content to your interests.
• Marketing and Advertising: To send you promotional emails (if you opt-in), serve targeted advertisements, and inform you about new products or offers. You can opt-out of marketing communications at any time.
• Security and Fraud Prevention: To protect our Site, detect and prevent fraudulent transactions, and ensure the security of our operations.
• Legal Compliance: To comply with applicable laws, regulations, and legal processes.

3. How We Share Your Information

We may share your personal information with third parties in the following circumstances:

• Service Providers: We share information with third-party vendors who perform services on our behalf, such as payment processing, order fulfillment (our print-on-demand partners), shipping carriers, email delivery, data analysis, and marketing assistance.
• Business Transfers: In the event of a merger, acquisition, sale of assets, or bankruptcy, your personal information may be transferred to the acquiring entity.
• Legal Compliance and Protection: We may disclose your information if required by law, subpoena, or if we believe such action is necessary to comply with the law, protect our rights or property, or ensure the safety of our users or others.
• With Your Consent: We may share your information with your explicit consent for specific purposes not covered by this policy.

4. Cookies and Your Choices

• What are Cookies? Cookies are small text files placed on your device when you visit a website. They help the website remember information about your visit.
• How We Use Them: We use essential cookies for site functionality (like your shopping cart) and analytical/advertising cookies to understand usage and deliver relevant ads.
• Your Choices: Most web browsers are set to accept cookies by default. You can usually modify your browser settings to decline cookies or notify you when a cookie is being placed. Please note that if you disable cookies, some features of our Site may not function properly.

5. Your Privacy Rights

Depending on your location (e.g., California residents under CCPA), you may have certain rights regarding your personal information, including:

• Access: The right to request access to the personal information we hold about you.
• Correction: The right to request correction of inaccurate or incomplete personal information.
• Deletion: The right to request deletion of your personal information.
• Opt-out of Sales: The right to opt-out of the “sale” of your personal information (as defined by CCPA). Grintela does not “sell” your personal information in the traditional sense, but we may share data for targeted advertising, which some privacy laws define as a “sale.”
• Marketing Communications: You can opt-out of receiving promotional emails from us by following the unsubscribe instructions included in each email.

To exercise any of these rights, please contact us using the contact details provided below. We will respond to your request in accordance with applicable law.

6. Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. However, no internet transmission or electronic storage is 100% secure. We cannot guarantee absolute security of your data.

7. Links to Other Websites

Our Site may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

8. Children’s Privacy

Our Site is not intended for individuals under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us, and we will delete such information.

9. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Effective Date” at the top. You are advised to review this Privacy Policy periodically for any changes.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

Grintela Customer Support:

• Phone: +1 (832) 356-3840
• Email: Support@grintela.com
• Physical Address: 4175 Freidrich Lane, Austin, TX 78744, United States